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Free Phone: 0333 772 9634
Monday - Friday 9am - 5pm


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Returns and Replacements

We guarantee 100% customer satisfaction. If the item is not as described or faulty when you receive it we will replace if for you without any additional charge. In addition to the Consumer Contracts Regulations, you can return any item within 14 days of receipt for a refund of that item or to exchange it for a different product.

For returns made outside the Consumer Contracts Regulations, please contact us to see how we can help you.

In all cases the buyer is responsible for All Return Postage and Shipping Charges under any circumstance. The items returned must be in their original condition, which includes any packaging. For example, handles are to be returned along with the original boxes including fixings and polybags. All goods will be inspected on return.

The goods are your responsibility until they reach our Warehouse. Please ensure you package your return to prevent any damage to the items or boxes.

In the unlikely event that goods are received faulty, return postage will be refunded to customers. We recommend you use a postal service that insures you for the value of the goods you are returning.

Please contact us on 0333 772 9634 or send a message through our Contact Us page to request a return authorisation and address. Please include your name, transaction number, and reason for return in the email.

We also accept cancelled orders under the Consumer Contracts Regulations.