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Privacy & Cookie Policy

    1. WHAT THIS POLICY COVERS
    2. PERSONAL DATA WE COLLECT
    3. HOW AND WHY WE USE PERSONAL DATA
    4. SHARING PERSONAL DATA
    5. HOW WE PROTECT PERSONAL DATA
    6. MARKETING AND MARKET RESEARCH
    7. COOKIES AND SIMILAR TECHNOLOGIES
    8. YOUR LEGAL RIGHTS
    9. HOW TO CONTACT US

 

1. WHAT THIS POLICY COVERS

The data controller is Handle Kingdom Ltd (referred to in this policy as “we” or “us”).

We are committed to doing the right thing when it comes to how we collect, use and protect your personal data. That’s why we’ve developed this privacy policy, which:

• Sets out the types of personal data that we collect
• Explains how and why we collect and use your personal data
• Explains when and why we will share personal data with other organisations
• Explains the legal rights you have when it comes to your personal data

This Policy applies to you if you use our services (referred to in this Policy as “our services”). Using our services means:

• Shopping with us online or over the telephone; or

This Policy also applies if you contact us or we contact you about our services.

Our website may contain links to other websites operated by other organisations that have their own privacy policies. Please make sure you read their privacy policy and terms and conditions carefully before providing any personal data on their websites as we do not accept any responsibility or liability for websites of other organisations.

2. PERSONAL DATA WE COLLECT

This section tells you what personal data we may collect from you when you use our services and what other personal data we may receive from other sources.

When you use or register for our services, you may provide us with:

• Your personal details, including your delivery and billing addresses, email addresses, phone numbers, title and full name
• Your account login details, such as your username and the password that you have chosen

When you shop with us online or browse our website, we may collect:

• Information about your online purchases (for example, what you have bought)
• Information about your online browsing behaviour on our website and information about when you click on one of our adverts (including those shown on other organisations’ websites)
• Information about devices you have used to access our services (including the make, model and operating system, IP address and browser type)

When you contact us, we contact you or you take part in promotions, competitions, surveys or questionnaires about our services, we may collect:

• Personal data you provide about yourself anytime you contact us about our services (for example, your name, username and contact details), including by telephone, email or post or when you speak with us through social media
• Details of the emails and other digital communications we send to you that you open, including any links in them that you click on
• Your feedback, reviews and contributions to customer surveys or questionnaires 
• Recordings of telephone conversation(s) with member of our sales team and customer support

3. HOW AND WHY WE USE PERSONAL DATA

This section explains in detail how and why we use personal data.

Make our Services available to you

• Process your order(s) and refund(s)
• Manage any account you hold with us

Why do we process your personal data in this way? We need to process your personal data so that we can provide you with the goods you purchase and help you with any order(s) and refund(s) you may ask for.

Manage and improve our day-to-day operations

• Manage and improve our website

Why do we process your personal data in this way? We use cookies and similar technologies on our website to improve your experience. Some cookies are necessary so you should not disable these if you want to be able to use all the features of our website.

• Help to develop and improve our product range

Why do we process your personal data in this way? We use personal data to carry out research to improve our product range.

• Detect and prevent fraud or other crime

Why do we process your personal data in this way? It is important for us to detect and prevent fraud, other crimes and the misuse of our website. This helps us to make sure that you can safely use our website.

Personalise your experience

• Your browsing behaviour and online purchase(s) help us better understand you as a customer and provide you with a personalised experience.

Why do we process your personal data in this way? Looking at your browsing behaviour and purchase(s) allows us to personalise our offers and services for you. This helps us meet your needs as a customer.

• Provide you with relevant marketing communications (including by email or online advertising), relating to our products. As part of this, online advertising may be displayed on websites of other organisations’ and social media channels.

Why do we process your personal data in this way? We want to ensure that we provide you with marketing communications, including online advertising, that are relevant to your interests. To achieve this we also measure your responses to marketing communications relating to products and services we offer, which also means we can offer you products that better meet your needs as a customer.

4. SHARING YOUR PERSONAL DATA

This section explains in detail how and why we share personal data with service providers and other organisations.

Sharing personal data with service providers

• We only work with carefully selected service providers that carry out certain functions on our behalf. These include, for example, couriers, companies that help us with technology services and payment processors. We only share personal data for legitimate purpose(s) that enable our service providers to provide their services.
• When we share personal data with these companies we require that they only process and store personal data in compliance with the General Data Protection Regulation (GDPR).
• Some of the service providers we work with operate online media channels, and they place relevant online advertising for our products and services on those online media channels on our behalf. For example, you may see an advert for our products as you browse other websites or use a particular social media channel.

We may share personal data with other organisations in the following circumstances;

• If the law or a public authority says we must share the personal data.
• If we need to share personal data in order to establish, exercise or defend our legal rights.

5. HOW WE PROTECT PERSONAL DATA

We know how important it is to protect and manage your personal data. This section sets out some of the measures we have in place.

We use computer safeguards such as firewalls and data encryption, and we enforce physical access controls to our building and files to keep this data safe. We only authorise access to employees who need it to carry out their job responsibilities.

• We protect the security of your information while it is being transmitted by encrypting it using Secure Sockets Layer (SSL).
• We enforce physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personal data. We may request proof of identity before we share your personal data with you.

The personal data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by companies operating outside the EEA who work for us or for one of our service providers. We will put in place appropriate protection to make sure your personal data remains adequately protected and is treated in line with this Policy.

6. MARKETING AND MARKET RESEARCH

This section explains the choices you have when it comes to receiving marketing communications and taking part in market research.

We will send you relevant offers and news about our products and services in a number of ways including by email, but only if you have previously agreed to receive these marketing communications. When you register with us we will ask if you would like to receive marketing communications, and you can change your marketing preferences online or in writing at any time.

We also like to hear your views to help us to improve, so we may contact you for market research purposes. You always have the choice about whether to take part in our market research.

7. COOKIES AND SIMILAR TECHNOLOGIES

We may collect information about your computer, including where available your IP address, operating system and browser type. This is statistical data about our users' browsing actions and patterns and does not identify any individual.

We may also obtain information about your general internet usage by placing cookies on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our website and to deliver a better and more personalised experience and service. For example, they enable us:

• To estimate our audience size and usage pattern.
• To store information about your preferences.
• To recognise you when you return to our site.

The following types of cookie may be used during your visit to our site:

• Session cookies
• Persistent cookies
• Third party cookies

We use Google Remarketing with Google Analytics to advertise online. Third-party vendors, including Google, show our ads on sites across the Internet. We and third-party vendors, including Google and Facebook use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to serve ads based on past visits to our website.

Cookie Name Purpose Lifetime Type Provider
frontend Storing your session ID 24 hours from set Strictly necessary Magento
frontend_cid Storing your session ID 24 hours from set Strictly necessary Magento
catAccCookies Used to store a user’s choice about cookies 1 year from set Functional Magento
__utmz Stores the traffic source or campaign that explains how the user reached your site 6 months from set/update Performance Magento
__utmt Used to throttle the request rate for the service 10 minutes Performance Magento
__utmc Determines if you are in a new session or visit to the site End of browser session Performance Magento
__utmb Determines new sessions/visits 30 mins from set/update Performance Magento
__utma Distinguishes users and sessions 2 years from set/update Performance Magento
__atuvs Enables visitors to share content with a range of networking and sharing platforms 1 year from set/update Functional AddThis
__atuvc Enables visitors to share content with a range of networking and sharing platforms 30 mins from set/update Functional AddThis
mlc2v Enables visitors to engage in online chat support. Stores traffic source, visitor information, chat status and chat history End of browser session Functional Cute Soft
IDE To register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user 1 year from set/update Targeting DoubleClick
r/collect To register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user End of browser session Targeting DoubleClick
fr Used to deliver a series of advertisement products 3 months from set/update Targeting Facebook
tr Used to deliver a series of advertisement products 3 months from set/update Targeting Facebook

 

Most web browsers allow some control of most cookies through the browser settings. Note, however that some parts of our website may not function properly. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.

Find out how to manage cookies on popular browsers:

• Google Chrome
• Microsoft Edge
• Mozilla Firefox
• Microsoft Internet Explorer
• Opera
• Apple Safari

To find information relating to other browsers, visit the browser developer's website.

8. YOUR LEGAL RIGHTS

Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the right to:

• Request access to your personal data (known as a “data subject access request”). This enables you to receive a copy of some or all of the personal data we hold about you.

• Request correction of the personal data. This enables you to have any incomplete or inaccurate data that we hold about you corrected.

• Request erasure of your personal data. This enables you to ask us to delete personal data where there is no good reason for us continuing to process it. Please note, however, that we may not be able to comply with your request of erasure for specific legal reasons, if applicable, at the time of your request.

• Object to processing of your personal data where we are relying on a legitimate interest and there is something about your particular situation which makes you want to object to processing on this ground as you feel it has an impact on your fundamental rights and freedoms. However, in some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

• Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; or (b) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

• Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used format. Note that this right only applies to the information which you initially provided consent for us to use or where we used the information to perform a contract with you.

• Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. Note, if you withdraw your consent, we may not be able to provide certain products or services to you.

If you wish to exercise any of the rights set out above, please write to:

Data Protection Officer, Handle Kingdom Ltd, Unit 35 Monkspath Business Park, Highlands Road, B90 4NZ

You can also email us at privacy@handleking.co.uk

9. HOW TO CONTACT US

If you have any questions about how we collect, store and use personal data then please contact us;

Telephone: 0333 772 9634
Email: privacy@handleking.co.uk
Write to: Handle Kingdom Ltd, Unit 35 Monkspath Business Park, Highlands Road, B90 4NZ

 

This document was last updated on May 23, 2018